This Shipping Policy explains the delivery arrangements, processing times, delivery coverage, and other shipping conditions applicable to purchases made through the KKE FISHING SDN. BHD. website.
KKE FISHING SDN. BHD. currently provides free shipping within Malaysia only. We do not provide international shipping or overnight delivery.
By placing an Order through the Service, You acknowledge and agree to the terms of this Shipping Policy.
Definitions
For the purposes of this Shipping Policy:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Shipping Policy) refers to KKE FISHING SDN. BHD., with its address at NO 5, JALAN MAJU JAYA PUSAT, PERNIAGAAN MAJU JAYA, 14000, BUKIT MERTAJAM, PULAU PINANG, MALAYSIA.
- “Goods” refers to the items offered for sale on the Service, including fishing rods, fishing reels, fishing lines, hooks, lures, fishing accessories, and other fishing-related products.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the KKE FISHING SDN. BHD. website, accessible from https://kkefishing.com/.
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- “Shipping” means the delivery of Goods from the Company or its appointed fulfilment location to the delivery address provided by You.
- “Delivery Address” means the address provided by You when placing an Order.
- “Business Days” means days on which normal business operations are conducted, excluding applicable weekends and public holidays.
1. Shipping Coverage
KKE FISHING SDN. BHD. currently provides delivery services within Malaysia only.
We deliver eligible Orders to addresses located within Malaysia, subject to courier coverage and any applicable delivery restrictions.
Our current shipping coverage includes Malaysian delivery addresses that can be served by our appointed delivery provider.
We do not currently provide international shipping.
This means that We do not ship Orders to destinations outside Malaysia, including but not limited to:
- Singapore
- Thailand
- Indonesia
- Brunei
- Indonesia
- Philippines
- Other Southeast Asian countries
- Other international destinations
If You are located outside Malaysia, You may contact Us to enquire about future shipping availability, but We do not currently guarantee or offer international delivery.
2. Free Shipping
Shipping is free for Orders delivered within Malaysia.
You will not be charged a separate standard shipping fee for eligible Orders placed through the Service and delivered to a Malaysian address.
The product price displayed at checkout represents the applicable product charges, subject to any other charges that may be legally applicable or expressly stated at checkout.
The Company reserves the right to modify its shipping arrangements in the future. Any applicable shipping charges will be clearly communicated before an Order is completed.
3. Estimated Delivery Time
Our standard delivery timeframe is approximately 7 days.
The estimated delivery period generally begins after the Order has been successfully processed and prepared for shipment.
The estimated timeframe is intended as a general delivery estimate and is not a guaranteed delivery date.
Delivery may take longer in circumstances beyond the Company’s reasonable control, including:
- Courier delays;
- Severe weather;
- Public holidays;
- Peak shopping periods;
- Incorrect delivery information;
- Remote-area delivery requirements;
- Operational disruptions;
- Transportation delays;
- Unforeseen events.
We will make reasonable efforts to ensure Orders are dispatched and delivered within the stated timeframe.
4. No Overnight Delivery
The Company does not provide overnight delivery.
We do not currently offer:
- Same-day delivery;
- Next-day delivery;
- Overnight delivery;
- Express overnight shipping;
- Guaranteed delivery by the next business day.
All Orders are processed using our standard delivery arrangements.
Customers should allow sufficient time for Order processing and delivery when placing an Order.
Requests for urgent or overnight delivery cannot be guaranteed or accommodated under our current shipping service.
5. Order Processing
After You successfully place an Order, the Company will process the Order for fulfilment.
Order processing may include:
- Verification of Order information;
- Confirmation of payment;
- Checking product availability;
- Preparing the Goods;
- Packaging the Goods;
- Arranging collection by the delivery provider;
- Dispatching the Order to the Delivery Address.
The delivery timeframe begins based on the Company’s processing and dispatch arrangements and may vary depending on the circumstances of the Order.
If there is an issue with an Order that prevents Us from processing it, We may contact You using the contact information provided during checkout.
6. Delivery Address
You are responsible for providing a complete and accurate Delivery Address.
This should include all information reasonably necessary for successful delivery, such as:
- Recipient’s full name;
- House or building number;
- Street name;
- Area or neighbourhood;
- Postcode;
- City or district;
- State;
- Contact telephone number;
- Any other relevant delivery information.
The Company is not responsible for delivery delays, failed deliveries, additional delivery attempts, or other delivery issues resulting from incorrect, incomplete, or outdated information provided by You.
Please carefully check Your Delivery Address before completing Your Order.
7. Changing a Delivery Address
If You need to change Your Delivery Address after placing an Order, You should contact Us as soon as possible.
We cannot guarantee that a Delivery Address can be changed after the Order has been processed or handed to the delivery provider.
Once an Order has been dispatched, any address change may be subject to the delivery provider’s policies and may not be possible.
If an Order cannot be delivered because of an incorrect address provided by You, additional arrangements or charges may apply where permitted.
8. Courier Services
The Company may use third-party courier or delivery providers to deliver Orders.
The specific courier used may vary depending on availability, delivery destination, Order size, product type, operational requirements, and other circumstances.
The Company may select the appropriate delivery provider for an Order.
Courier services are operated independently by third-party delivery providers and may be subject to their own operational procedures and delivery conditions.
9. Tracking Information
Where tracking information is available, the Company or its delivery provider may provide You with tracking details.
Tracking information may allow You to monitor the progress of Your Order after dispatch.
Tracking information is provided for convenience and may not update immediately after an Order has been collected or scanned by the delivery provider.
The Company is not responsible for temporary delays or inaccuracies in third-party tracking information.
10. Delivery Delays
Although We aim to deliver Orders within approximately 7 days, delivery times may occasionally be affected by circumstances outside Our reasonable control.
Possible causes of delay include:
- Courier operational issues;
- High shipment volumes;
- Public holidays;
- Festive periods;
- Severe weather;
- Flooding;
- Transportation disruptions;
- Road closures;
- Incorrect delivery information;
- Remote-area delivery limitations;
- Customs or regulatory requirements where applicable;
- Technical issues affecting courier systems;
- Other unforeseen circumstances.
A delay does not automatically constitute a failure by the Company to fulfil an Order.
If We become aware of a significant delivery issue, We may provide You with relevant information or assistance where reasonably possible.
11. Public Holidays and Peak Periods
Delivery times may be longer during periods of increased shipping volume.
This may include:
- Public holidays;
- Festive seasons;
- Major sales campaigns;
- Promotional periods;
- Year-end periods;
- Other periods of unusually high order volume.
The standard 7-day delivery estimate may therefore be extended in exceptional circumstances.
Customers are encouraged to place Orders sufficiently in advance if the Goods are required for a particular event, trip, fishing activity, or planned use.
12. Delivery Attempts
The delivery provider may make one or more attempts to deliver an Order depending on its standard delivery procedures.
You should ensure that someone is reasonably available to receive the Order where required.
If the recipient is unavailable, the delivery provider may:
- Make another delivery attempt;
- Contact the recipient;
- Leave the parcel in an appropriate location where permitted;
- Direct the recipient to arrange collection;
- Return the parcel to the sender.
The exact procedure may depend on the delivery provider and delivery location.
13. Failed Delivery
A delivery may fail for reasons including:
- Incorrect address;
- Incomplete address;
- Recipient unavailable;
- Recipient refusing the parcel;
- Inability to access the delivery location;
- Incorrect contact information;
- Delivery restrictions;
- Courier operational issues.
If an Order is returned to the Company because delivery could not be completed, You should contact Us to discuss the available options.
Where a failed delivery resulted from information or circumstances within Your control, additional delivery arrangements may be required.
14. Damaged Packages
You should inspect the external condition of the package when You receive Your Order.
If the package appears visibly damaged, You should document the condition where possible and contact Us as soon as reasonably practicable.
Useful information may include:
- Order number;
- Photographs of the outer packaging;
- Photographs of the damaged area;
- Photographs of the Goods;
- Delivery information;
- A description of the issue.
Do not dispose of damaged packaging until the matter has been resolved if We request that You retain it for investigation.
Any replacement, refund, or other remedy will be handled in accordance with the Company’s applicable Return & Refund Policy and applicable law.
15. Incorrect or Missing Items
If You receive an Order containing an incorrect, missing, or materially different item, please contact Us as soon as possible.
We may ask You to provide photographs, Order information, and other relevant details so that We can investigate the issue.
Where an error is confirmed, the Company may provide an appropriate remedy in accordance with applicable law and Our Return & Refund Policy.
Please do not return any item unless We have provided appropriate return instructions where such instructions are required.
16. Lost Shipments
If an Order appears to have been lost during delivery, You should contact Us so that We can investigate the delivery status with the relevant delivery provider.
The Company may request tracking information or other delivery details to assist with the investigation.
Where a shipment is confirmed as lost, the Company will determine the appropriate resolution in accordance with the circumstances of the case, Our policies, and applicable law.
17. Delivery to Remote Areas
Certain Malaysian locations may be subject to different delivery conditions or longer delivery times depending on courier coverage.
This may include remote, rural, island, or otherwise difficult-to-access areas.
Although standard shipping is free, delivery availability and delivery time may depend on whether the appointed courier provides service to the relevant address.
If a courier is unable to deliver to a particular location, We may contact You to discuss an alternative delivery arrangement where available.
18. No International Shipping
The Company does not offer international shipping.
Orders can only be placed for delivery to eligible addresses within Malaysia.
We do not currently arrange international delivery, export shipping, overseas courier services, or international freight for online Orders.
If an Order is submitted with an international Delivery Address, the Company reserves the right to cancel the Order and refund any applicable payment received for the cancelled Order.
19. No Express or Overnight Shipping
The Company’s standard shipping service is the only delivery option currently available through the Service.
We do not offer:
- Overnight shipping;
- Same-day shipping;
- Next-day guaranteed delivery;
- Express shipping;
- Priority shipping;
- International express shipping.
Customers should not place an Order on the assumption that expedited delivery can be arranged.
If You require Goods by a specific date, You should take the estimated delivery period into consideration before placing Your Order.
20. Order Cancellation Due to Shipping Restrictions
The Company may cancel an Order if the Delivery Address cannot be serviced under the Company’s current delivery arrangements.
Where payment has already been received for an Order that the Company cannot fulfil due to shipping restrictions, the Company will arrange an appropriate refund for the affected Order or item in accordance with applicable law.
21. Shipping of Fishing Equipment
Fishing equipment may vary considerably in size, shape, weight, and packaging requirements.
Products such as fishing rods may require specialised packaging to reduce the risk of damage during transportation.
The Company may package Goods using appropriate materials based on the nature of the product.
Packaging requirements may affect the handling and delivery process but do not change the Company’s standard free-shipping policy for eligible Malaysian Orders.
22. Product Availability and Shipping
Shipping time may also depend on product availability.
If an Order contains products that require additional preparation or are temporarily unavailable, We may contact You regarding the estimated fulfilment timeframe.
Where an Order contains multiple products, We may determine whether the products are shipped together or separately depending on stock availability and fulfilment arrangements.
If an Order is split into multiple shipments, You will not be charged a standard shipping fee for eligible deliveries within Malaysia.
23. Order Tracking and Customer Responsibility
Where tracking is provided, You should use the tracking information to monitor the delivery status of Your Order.
You should also ensure that Your telephone number and email address remain accessible after placing an Order in case the Company or delivery provider needs to contact You.
The Company cannot guarantee successful delivery where the recipient is unreachable and the delivery provider is unable to complete delivery.
24. Shipping Communication
The Company may contact You regarding Your Order using the contact information provided at checkout.
This may include communications concerning:
- Order confirmation;
- Shipping status;
- Delivery issues;
- Address verification;
- Failed delivery;
- Product availability;
- Other matters necessary to fulfil the Order.
You are responsible for ensuring that the contact information provided is accurate and accessible.
25. Delivery Estimates Are Not Guarantees
The stated 7-day delivery period is an estimated standard delivery timeframe.
It should not be interpreted as a guaranteed delivery date.
Actual delivery time may vary depending on the destination, courier operations, product availability, Order processing, public holidays, weather, and other circumstances.
The Company will make reasonable efforts to facilitate timely delivery but cannot guarantee that every Order will arrive within exactly 7 days.
26. Customer Responsibility After Delivery
Once an Order has been delivered, You are responsible for promptly checking the Goods and ensuring that they are stored appropriately.
Fishing equipment should be handled and stored according to the manufacturer’s recommendations.
Where applicable, You should inspect rods, reels, hooks, lines, lures, and other equipment before use.
If You discover a product issue, please contact the Company promptly rather than continuing to use potentially damaged equipment.
27. Shipping and Returns
Shipping arrangements do not replace or modify the Company’s Return & Refund Policy.
If You wish to return an item, You must follow the applicable return procedures.
Depending on the reason for the return, the Company may require the item to be returned using a particular method or to a particular address.
Please refer to the Company’s Return & Refund Policy for detailed information regarding eligibility, return procedures, refunds, exchanges, and related matters.
28. Changes to This Shipping Policy
The Company reserves the right to update or modify this Shipping Policy from time to time.
Changes may be made to reflect:
- Changes in courier services;
- Changes in delivery coverage;
- Changes in business operations;
- Changes in applicable laws or regulations;
- Changes to shipping arrangements;
- Other operational requirements.
The updated Shipping Policy will be published on the Service with a revised “Last Updated” date.
Your continued use of the Service after changes have been published constitutes acceptance of the updated Shipping Policy, to the extent permitted by law.
29. Governing Law
This Shipping Policy shall be governed by and construed in accordance with the laws of Malaysia.
Any dispute arising from or relating to this Shipping Policy, shipping arrangements, delivery of Goods, or an Order shall be subject to the applicable laws and jurisdiction of the courts of Malaysia.
Where legally permissible, the courts having appropriate jurisdiction in Malaysia may hear and determine disputes relating to this Privacy Policy.
Nothing in this Shipping Policy is intended to exclude or limit any mandatory consumer rights or protections available under applicable Malaysian law.
30. Contact Us
If You have any questions regarding this Shipping Policy, Your Order, delivery arrangements, or shipping availability, please contact Us.
KKE FISHING SDN. BHD.
NO 5, JALAN MAJU JAYA PUSAT,
PERNIAGAAN MAJU JAYA,
14000, BUKIT MERTAJAM,
PULAU PINANG, MALAYSIA
Email: kkefishing@outlook.com
Website: kkefishing.com