Exchange & Return
1. Reasons for return/refund
Buyers can return products for the following reasons:
Did not receive the order (e.g. parcel lost in transit)
Received an incomplete product (e.g. missing parts of product, missing products from order)
Received the wrong product(s) (e.g. wrong size/colour, different product)
Received a product with physical damage (e.g. dents, scratches, cracks)
Received a faulty product (e.g. malfunction, does not work as intended)
Received a counterfeit product (only for https://kkefishing.com/ store)
2. Return of products
Buyers should ensure that returned products are properly packed to avoid damage during shipment to the return address.
KKE FISHING SDN. BHD.
Official proof of shipment with information such as delivery service, receipt number, sender/recipient names, contact number, and shipping address.
Other evidence that shows an agreement was reached (especially if the buyer is returning using a non-traceable mailing option).
3. We would then refund another 1x of your order through a manual Bank Transfer within 14 working days from the date the result is released.
4. Do update your BUYER Bank Account in kkefishing@outlook.com with your airway bill receipt together at Contact Us page.
-Return, Refund and Exchange Policy
• Items sold are not exchangeable nor refundable unless:
o The merchant sent the wrong item.
o The purchased item received does not match the specifications, description, features, or information advertised on the website.
o The purchased item received is spoiled, damaged, or defective upon delivery.
o Exceed the delivery timeline per the company’s Shipping Policy
• For refund, the customer is required to provide:
o A clear and continuous unboxing video showing the unopened parcel, shipping label, packaging, and item received.
o A clear video showing the first use of the item, where applicable.
o Relevant photographs, order details, or other supporting documents requested by the company.
• All return and refund requests must be sent to the company at
kkefishing@outlook.com
within 24 hours of receiving of the item.
• Any requests submitted after the 24-hour period or without the above mentioned required evidences will not be accepted.